Booking terms

How booking works

• You choose dates and send a booking request. We email you a link to confirm your email address.
• After you confirm it, we check availability and reply by email.
• The rental contract is concluded when we send you the booking confirmation email. Until then, sending a request does not oblige you or us.

Prices

The total price shown before you send a request includes the nightly rate, the cleaning fee and all applicable taxes. There are no hidden fees.

Payment

• The full amount is due 7 days before arrival. Payment details are sent with the booking confirmation.

Cancellation by the guest

• Free cancellation up to 14 days before arrival. Any amount already paid is refunded in full.
• For later cancellations or if you do not arrive, 100% of the total price is charged.
• Please cancel by email. The date your email reaches us counts.

No right of withdrawal

Because the booking is for accommodation on specific dates, the 14-day right of withdrawal for distance contracts does not apply (Article 16(l) of Directive 2011/83/EU and Article 103(l) of the Spanish consumer protection law, RDL 1/2007). Cancellation is governed by the rules above.

Cancellation by the owner

If we have to cancel a confirmed booking, we will inform you immediately and refund everything you have paid.

Arrival, departure and registration

• Check-in from 16:00, check-out until 11:00.
• Spanish law (Royal Decree 933/2021) requires us to register every guest with the police. Before arrival, each adult guest must provide the identity data we ask for.

House rules

• The number of guests may not exceed the number stated in the listing and in the confirmation.
• Pets are not allowed.
• Smoking is not allowed inside the apartment. Parties and events are not allowed.
• Quiet hours: 23:00–08:00.
• Guests are responsible for damage they cause during the stay.

Complaints

Please send any complaint to [email — to be completed]. Official complaint forms (hojas de reclamaciones) are available on request.

Applicable law

These terms are governed by Spanish law. If you are a consumer, you keep the protection of the mandatory law of your country of residence, and you can bring a claim before the courts of your place of residence.